Shipping Policy
Shipping policy
Order Processing Times:
All shop orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
All subscription orders are shipped between the 1-7th of the following month. If you happen to place an order on or before the 5th of the month (our subscription cutoff date), your box will ship immediately.
You will receive a notification when your order has shipped.
Subscription Shipping Address Change
If you need to change your shipping address, please email us at caffeineandlegends@gmail.com. Please include the first and last name on the subscription.
Domestic Shipping Rates and Estimates
All shipping rates are calculated by USPS: Shipping charges for your order will be calculated and displayed at checkout.
During times when USPS is having surcharges (Holiday Rates) we may ship some orders via UPS.
International Shipping
We offer international shipping to all countries.
All shipping rates are calculated by USPS: Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Caffeine & Legends is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at caffeineandlegends@gmail.com with your name and order number, and we will look into it for you.
How do I change my shipping address?
You can log in to your account at any time to change your address. If you have moved, please be sure you have changed your address on your current subscription and your subscription account so future orders are sent to the new address as well.
If you have any questions, of if you would like to confirm your address, you can always send us an email at caffeineandlegends@gmail.com
Shipping to P.O. boxes
We ship to P.O. boxes.
Refunds, returns, and exchanges
Do You Allow Returns or Refunds?
Unfortunately, due to the consumable nature of items in our box, they are non-refundable and we cannot accept returns.
If the contents of your box have been damaged in transit, please reach out to us right away, at caffeineandlegends@gmail.com with photos of the damage. We will gladly do everything we can to resolve the issue.
If you have any further questions, please don't hesitate to contact us at caffeineandlegends@gmail.com.